MessageBird is a global communications platform that has been connecting companies to customers across billions of devices since 2011. With offices in eight countries across four continents and a diverse team representing over 20 nationalities.
Role:
Head of Design
Head of Design
Where:
Amsterdam, NL
Amsterdam, NL
Year:
2018-2020
2018-2020
Customer communication is overcomplicated. We help you solve it.
Since its founding in 2011, MessageBird has grown into one of the most trusted platforms for enterprise-grade communication. Behind its global reach is a deep engineering focus, with in-house teams developing reliable, high-performance APIs tailored for real-world scale.
With operations across four continents and a team that reflects over 20 nationalities, MessageBird delivers around-the-clock support and infrastructure built for businesses that can’t afford to miss a message.
MessageBird is a global communications platform that has been connecting companies to customers across billions of devices since 2011. With offices in eight countries across four continents and a diverse team representing over 20 nationalities.
MessageBird supports more than 15,000 global customers. Its robust suite of APIs, including SMS, Voice, Chat, and Video, powers seamless, efficient communication experiences for some of the world’s most innovative companies.
…With offices in eight countries across four continents and a diverse team representing over 20 nationalities…
The Platform Behind the World’s Most Reliable Customer Conversations
Today, over 15,000 companies worldwide rely on MessageBird to handle mission-critical communication, from routing support messages to delivering real-time alerts and updates. From fast-growing startups to global enterprises, these organizations trust MessageBird to help them stay connected in the moments that matter most.
What sets MessageBird apart is its commitment to building developer-friendly tools without compromising on design, scalability, or user experience. It’s a platform built not just for communication, but for connection, enabling brands to engage their customers in smarter, more human ways.
With offices in eight countries across four continents and a diverse team representing over 20 nationalities, MessageBird supports more than 15,000 global customers.
As Head of Design, I led and supported a growing team of 25+ talented designers, writers, researchers, and creative thinkers, all focused on redefining how businesses and customers connect. Our goal was to bring clarity and usability to a complex communications platform, making advanced tools feel approachable through thoughtful, user-centered design.
At MessageBird, I scaled the design org from 05 to over 25+ UX professionals, spanning across multiple crafts. I played a key role in launching several flagship products, including Inbox, a modern contact center experience, the Omnichannel Live Chat Widget, and a reimagined Dashboard that unified cross-channel communication. I also built core design functions from scratch, including Brand, Marketing, Design Ops, and Research, helping shape a more cohesive and design-driven product culture.
…I scaled the design org from 05 to over 25+ UX professionals, spanning across multiple crafts…
Customer communication is overcomplicated. We help you solve it.
Since its founding in 2011, MessageBird has grown into one of the most trusted platforms for enterprise-grade communication. Behind its global reach is a deep engineering focus, with in-house teams developing reliable, high-performance APIs tailored for real-world scale.
With operations across four continents and a team that reflects over 20 nationalities, MessageBird delivers around-the-clock support and infrastructure built for businesses that can’t afford to miss a message.
MessageBird is a global communications platform that has been connecting companies to customers across billions of devices since 2011. With offices in eight countries across four continents and a diverse team representing over 20 nationalities.
MessageBird supports more than 15,000 global customers. Its robust suite of APIs, including SMS, Voice, Chat, and Video, powers seamless, efficient communication experiences for some of the world’s most innovative companies.
…With offices in eight countries across four continents and a diverse team representing over 20 nationalities…
The Platform Behind the World’s Most Reliable Customer Conversations
Today, over 15,000 companies worldwide rely on MessageBird to handle mission-critical communication, from routing support messages to delivering real-time alerts and updates. From fast-growing startups to global enterprises, these organizations trust MessageBird to help them stay connected in the moments that matter most.
What sets MessageBird apart is its commitment to building developer-friendly tools without compromising on design, scalability, or user experience. It’s a platform built not just for communication, but for connection, enabling brands to engage their customers in smarter, more human ways.
With offices in eight countries across four continents and a diverse team representing over 20 nationalities, MessageBird supports more than 15,000 global customers.
As Head of Design, I led and supported a growing team of 25+ talented designers, writers, researchers, and creative thinkers, all focused on redefining how businesses and customers connect. Our goal was to bring clarity and usability to a complex communications platform, making advanced tools feel approachable through thoughtful, user-centered design.
At MessageBird, I scaled the design org from 05 to over 25+ UX professionals, spanning across multiple crafts. I played a key role in launching several flagship products, including Inbox, a modern contact center experience, the Omnichannel Live Chat Widget, and a reimagined Dashboard that unified cross-channel communication. I also built core design functions from scratch, including Brand, Marketing, Design Ops, and Research, helping shape a more cohesive and design-driven product culture.
…I scaled the design org from 05 to over 25+ UX professionals, spanning across multiple crafts…